Cancellation Policy
Right of Cancellation
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire 14 days from the day on which you acquire, or a third party more than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of cancellation, you must inform us,
OTTER-Messer GmbH
Schwertstraße 35
42651 Solingen
Germany
Phone: 0212 337829
Email: shop@otter-messer.de
of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, cancellation button, or email).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Effects of Cancellation
If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us,
OTTER-Messer GmbH
Schwertstraße 35
42651 Solingen
Germany
without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The costs for return shipping (within Germany and internationally) will not be reimbursed by us!