Quality from Solingen/Germany
Handmade
Made in Germany
Hotline +49 (0) 212 33 78 29

Right of Withdrawal

Information about your right of withdrawal — right of withdrawal


You have the right of withdrawal from the purchase within 14 days without any information about your reasons.

The 14 days cooling-off period starts as soon as you or a person designated by you, who is not the delivery man, takes the possession of goods.


To withdraw from your purchase you have to inform

OTTER-Messer GmbH
Schwertstraße 35
42651 Solingen

Phone: +49 (0) 212 337829
Fax: +49 (0) 212 331796
Email: info@otter-messer.de

clearly with a firm expression (e.g. via letter, mail or fax) of withdrawing. You may use our attached sample but it is not necessary.

The timely despatch of the revocation or the goods shall be deemed sufficient for compliance with the revocation term.

Consequences of withdrawal:

If you withdraw from purchase we have to refund your payment within 14 days (excluding additional costs for other shipmenFor this refund we won't charge any consideration. We have the right to wait with the refund until the goods return to us or you can proof the goods are returning.

You have to return goods immediately, at the latest 14 days after your withdrawal of purchase to

OTTER-Messer GmbH
Schwertstraße 35
42651 Solingen

The deadline is met if the goods are sent before the period of 14 days has expired. You have to pay the costs of reconsignment.  

You have to pay for a loss of value if this loss of value is caused by a not appropriate testing and usage of our goods by you.

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"Withdrawal Form"

(For a withdrawal of purchase fill in this sample and send it back to us):

To
OTTER-Messer GmbH
Schwertstraße 35
42651 Solingen

I/We* hereby give notice that I/We* withdraw from my/our* contract of sale of the following goods:

Date of order: / date of receipt:
Name of customer(s):
Address of customer(s):

Signature of customer(s) (only for communications on paper)

date

___________________________________

(*) Please cross off what is not applicable.

Status as of 01.01.2020

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